Service Level Agreement
What you can hold us to as a paid subscriber — availability, data freshness, support, and how AI-generated outputs are handled.
This SLA covers the ASINT hosted application (app.asint.io): catalog monitoring, seller intelligence, suppression investigation, scheduled report delivery, and agent-generated outputs. It does not cover the marketing site or third-party services you connect to ASINT.
We target 99.5% monthly uptime, measured on the application's core function: signing in and viewing your catalog data. Excluded: scheduled maintenance (announced at least 48 hours ahead, outside US business hours where possible), third-party outages (Amazon, data providers, cloud infrastructure), force majeure, and issues caused by your own configuration or connected services. Monthly figures are available on request.
On daily-refresh plans, tracked ASIN data — price, buy box, offers, inventory signals — refreshes at least once per calendar day for 95% or more of your watchlist, subject to marketplace data availability. Scheduled reports deliver within 4 hours of their slot for 95% or more of deliveries each month. Marketplace data originates from third-party sources; upstream gaps are excluded from these targets, though we surface known gaps in-app where detected.
P1 — service down (app unusable for all your users): first response within 4 business hours. P2 — major function broken (a core feature failing): within 1 business day. P3 — minor issues and questions: within 2 business days. Support hours are Monday–Friday, 9:00–18:00 US Eastern, excluding US public holidays, via hello@asint.io.
ASINT agents produce analysis, scores, drafts, and recommendations using AI. AI outputs can be inaccurate or incomplete, and accuracy improves the longer you use ASINT as agents learn your catalog. They are decision support, not decisions — verify material findings against the evidence ASINT provides alongside each output before acting on them, especially escalations to Amazon or action against a seller.
Every agent runs on prompts customized to your brand and approved by you, set up during an included onboarding and prompt fine-tuning phase — agents don't run analysis against your catalog with prompts you haven't signed off on.
No agent takes action on your behalf without explicit authorization. As SP-API actions launch, every automated action class is opt-in, scoped by you, and logged; anything designated as requiring approval will not execute without it. We do not guarantee specific business outcomes such as suppression reversals, seller removals, or buy-box recovery.
Customer data is backed up at least daily. After termination, we retain your data for 30 days for export on request, then delete it in the normal course. Data handling follows our Privacy Policy.
If monthly uptime falls below 99.5%, you may request a credit of 10% of that month's fee; below 98%, 25%. Credits are your sole remedy for availability misses, are capped at 50% of the monthly fee, must be requested within 30 days of the month's end, and apply to future invoices.
We may update this SLA with 30 days' notice, applying from the next billing period. If a change materially reduces committed service levels, you may terminate without penalty before it takes effect.